Who are BTS
Established in 1992, BTS is a leading provider of office and business equipment across the UK. We are conveniently located in Bracknell, Berkshire, with a large customer base spanning the M4 corridor, the Home Counties and London.
We supply tailor-made business solutions which enable organisations to print more efficiently, control their document and information workflows, and build more digitally secure workplaces. By guiding customers with our expertise and recommending the smartest hardware and software, we ensure that print costs are reduced, revenue is increased and efficiency is improved.
Our strategic partnerships with best-in-class manufacturers – Canon, Dell, HP, Lexmark, Samsung and Panasonic – enable us to offer the most reputable printers, photocopiers, MFPs, scanners and telecoms systems, and deliver unrivalled levels of commercial and technical support. With a reputation for excellent customer service, an extensive product range and the most innovative software solutions, BTS is your trusted office technology partner.
Our 28 years’ experience is conveyed in the service that we provide, and we continually offer an excellent and above average level of customer service. This is proven by our average response time of 3 hours or less, compared to the average industry field response time of 4 hours. We have an extensive portfolio, which includes a number of customers who have been with us since our very early days.
Our values
We are personable, approachable, fair, honest and trustworthy. The BTS customer experience is straightforward, and we are a team of people that you want to go to for advice and support, knowing we will always act with integrity and give you straight answers to your questions. We are confident that we will always deliver.
We ingrain these values in everything that we do. From the way we talk, right the way through to our contracts and communications.
Our core disciplines
- We operate a consultative leadership
- We strive to maintain long-term customer service
- The little things really matter to us
- We’ll always be honest and open in our communication
- We have a proactive approach to solving customer issue
- We listen attentively
- We’re skilled and caring individuals who want the best for our customers
- We resolve customer issues quickly and efficiently
- We ask for feedback and use it to make positive changes
- We hold true to our values even when those around us don’t
For more information please complete our contact us form below or give our experts a call on 01344 303200 or email at sales@bts-ltd.co.uk