Reliable document output is essential for any business administration operation and whatever the specification of a photocopier or multi functional printer, there will inevitably be times where technical support is required. This means that a photocopier's reliability is only as good as the photocopier support and service agreement that accompanies it. Faults with devices or integrated software can cause disruptions to administrative procedures, resulting in expensive and frustrating delays in business operations.
BTS understand that fast and efficient photocopier support is crucial for our clients, hence our business philosophy is based on service. We employ no sales people and focus on maintaining our existing client base, which goes some way to explain why many of our clients have been with us since our formation 16 years ago. We guarantee a maximum four hour response time for any malfunctioning devices and our close relationship with suppliers means we have access to immediate technical support in the unlikely event we cannot resolve an issue.
The copier service histories of our devices are readily available and our booking procedure of photocopier service calls is simple. We provide accurate information regarding the status of our copier service engineers so that you have a clear understanding of when you can expect resolution of technical issues. If we are unable to solve the technical fault over the phone or with an engineer visit, then we have service agreements with our suppliers which will be utilized to ensure that resolution is achieve with minimal disruption.
Our copier service agreements streamline the process of resolving a fault, meaning a client has one point of contact for any copier service issue. From invoicing and ordering toner to the verification of meter readings, our committed service team works as a business partner to our clients, providing accurate and efficient support when needed. Our engineers are trained in the latest desktop, server, and operating software to ensure that output devices perform to optimum productivity within a network.
Additional to fixing any fault with a device the BTS service team will ensure that your devices are working to their optimum level. From workflow rate, to colour calibration and graphics output, our photocopier support agreements cover every aspect of a device's performance. BTS are a Canon Accredited Solutions Partner, meaning our engineers have received Canon technical support training and updates on all the latest specifications of Canon technology. We benefit our clients by staying at the cutting edge of Canon technical support, ensuring clients receive the best possible copier service.
Located in Bracknell, near the M3/M4 corridor BTS are ideally located to provide copier service within the London and Home Counties areas. Our swift response time is combined with thorough preparation, ensuring that all our engineers are well equipped with the tools to carry out the service. Our engineers will devise the route of the problem, establish what parts [if any] are required and when those parts can be obtained, clean the device thoroughly for preventative maintenance and deliver a realistic estimate when the device can be repaired, if not immediately.
